I have recently taken over as CMD of MTNL.I feel honoured to have occupied this position. I also understand that I have been given a great task. The telecom sector in our country has seen exponential growth in past few years, coupled with fierce competition and tariff wars. With shrinking revenues and swelling expenditure, even private telecom operators are finding themselves in red now-a-days.
We at MTNL, have better resources, and with proper efforts and dedication in the right direction, we can improve upon our financial situation. It is essential for us to provide better services technically, and a better customer relationship through all our customer touch points via Field Staff, Call centers, Sanchar Haat, Franchise, advertisements etc. Improved customer confidence and strengthening of our brand shall expand our customer base automatically in times to come.
I am confident that MTNL also has the best of human resources. We have most experienced and knowledgeable persons on our rolls who are capable of doing wonders. I urge all of you to unite and priorities MTNL's prosperity in all your actions and efforts. I assure you that I shall extend all my co-operation in this team work.
I wish you and your family, A very Happy, Prosperous and Healthy New Year 2012